MAKE A DIFFERENCE / OʻAHU
One small step
is a beginning.
You don’t have to organize your whole story before reaching out. Start with a brief inquiry and the questions that matter to you.
Find the best way to say helloGETTING STARTED
- 01
Say hello.
Call or email the practice and share the general kind of support you’re asking about. A first email can be brief; you don’t need to send a detailed personal history.
For example, you might ask about school-based care, community appointments, in-home support, or telehealth.
- 02
Talk through the fit.
Ask about current availability, the clinician, care setting, and the type of support you’re looking for. This is also the time to discuss access needs and any questions about how appointments work.
Confirm fees and insurance directly with the practice before arranging care.
- 03
Confirm the next step.
The team can explain its current intake process, any required forms, and appointment arrangements. Follow the practice’s instructions for sharing personal information and completing intake.
An inquiry is a starting point. An appointment is confirmed directly with the practice.
BRING YOUR QUESTIONS
Practical things
worth asking.
- Which clinician and care setting could fit my needs?
- What is currently available?
- What are the fees and payment arrangements?
- Does the practice participate with my specific insurance plan?
- What should I know about privacy and communication?
- What happens before a first appointment?
BEFORE YOU REACH OUT
A little
clarity helps.
What is mobile counseling?+
Make a Difference uses mobile therapy offices as part of its service model. Heather describes converting Sprinter vans into counseling spaces and arranging sessions in school and community settings. Ask the practice about current locations and arrangements.
Can I ask about school-based appointments?+
Yes. The practice offers school-based care. Ask whether an arrangement is available at your school and how referrals, family involvement, and appointments work.
Does the practice offer in-home care?+
In-home counseling is among the practice’s services. Contact the team about coverage, availability, access needs, and the suitability of a home setting.
Is telehealth available?+
The practice also offers telehealth. Ask about current availability, the platform, location requirements, and whether remote care may fit your circumstances.
Which ages and needs does the practice work with?+
The practice biographies discuss work with individuals, families, groups, children, and young people. Ask the team about the current age range and services offered by the clinician you would be seeing.
Will my insurance cover appointments?+
Coverage depends on the practice’s current network participation and your own plan. Confirm both with the practice and your insurer, including benefits, authorization requirements, deductibles, and copays.
How soon can I be seen?+
Please contact the practice for current availability and response times. This prototype does not show live appointment inventory or make a booking.
What should I include in my first email?+
A brief introduction, the general type of inquiry, and a way to contact you are a useful starting point. Avoid sending sensitive health information in an initial email.
YOUR NEXT STEP