Heather FaustinLMHC · Licensed Mental Health Counselor
Born and raised on Oʻahu, Heather brings a practical, collaborative approach centered on values, motivations and meaningful goals.
Meet HeatherCOUNSELING ACROSS OʻAHU
There is room
for you here.
Mental health counseling for children, teens, adults and families, offered at school, in the community, at home and through telehealth.
Start here Explore counseling A first conversation. At your pace.School · Home · Community · Online
Oʻahu-basedConnected to everyday life
Heather Faustin, LMHCMellissa Spens, LMSW
School · Home · Community · OnlineMeet the team
SUPPORT BEGINS WITH THE PERSON
You don’t need to know
exactly what you need yet.
Begin with the person you’re hoping to support. We can talk through the next questions together.
01
Children & teens
Ask about support with coping, emotional regulation, communication and confidence.
02Parents & families
A conversation about challenges affecting home, school and relationships.
03Adults
Explore support with stress, change, personal goals and emotional well-being.
04Schools
Counseling and behavioral-health support closer to students and school communities.
CARE THAT MEETS REAL LIFE
Care, closer to
everyday life.
Different settings. The same goal: making meaningful support easier to reach.
MOBILE COUNSELING
Care can have roots
without staying in one place.
Support where life is already happening.
Make a Difference uses converted Sprinter vans as counseling offices, creating private places for conversation closer to schools and communities. Mobile care sits alongside school-based, in-home and telehealth options.
Appointments and locations are arranged with the practice, with attention to privacy, access and the care setting that fits.
Explore mobile counseling Hear Heather explain the model ↗PEOPLE FIRST
Real care starts
with real connection.
Mellissa SpensLMSW · Licensed Master Social Worker
Mellissa brings extensive experience supporting children and families, including behavioral-health systems, emotional regulation, coping and communication.
Meet MellissaCOUNSELING WITH CONNECTION
You don’t need
to arrive with answers.
Start with what you know. We can talk through the rest together.
Connection comes first.
We begin by learning what matters to you, what is happening in your life and what you want to be different. Care is collaborative, practical and shaped around the person in front of us.
Our approachUnderstand
Your experience, context and goals.
Connect
Build trust and identify what matters.
Grow
Develop practical skills and meaningful next steps.
FOR SCHOOL COMMUNITIES
A familiar place.
A little more support.
School, home and emotional well-being are connected.
Make a Difference works closer to the places where those parts of life meet, through school-based counseling, mobile spaces and collaboration with families and school teams.
- School-based counseling
- Mobile counseling spaces
- Family collaboration
- Community connection
A BEGINNING CAN BE THIS SIMPLE
Begin with connection.
- 01
Reach out.
A phone call or short email is enough.
- 02
Talk with us.
Discuss what you’re looking for, current availability and practical questions.
- 03
Decide what fits.
Together, talk about whether the practice and care options make sense for your situation.
COMMUNITY ROOTS
A difference can reach
beyond one conversation.
Heather’s community work extends beyond the counseling practice through Difference Makers of Hawaii, a separate nonprofit. The Power of One video shares its invitation to support the wider community.
Watch The Power of One when you’re ready.
About this video
The Power of One is organized by the separate nonprofit Difference Makers of Hawaii. Visit the live campaign for its current purpose and donation information.
PRACTICAL QUESTIONS BELONG HERE
A little clarity.
A place to start.
Who do you work with?
The team’s published experience includes children, young people, individuals and families. Tell us who you’re looking for support for so we can discuss clinician fit and current availability.
What is mobile counseling?
Converted Sprinter vans provide private counseling-office spaces in school and community settings. Appointments, locations and access arrangements are planned with the practice.
How do I know which setting is right?
Start with your needs, privacy, access and daily routines. The team can discuss the suitability and availability of school-based, community, home, mobile-office or telehealth care.
Do you accept my insurance?
Ask about your specific plan, clinician and care setting. Confirm network participation, benefits, authorization requirements and out-of-pocket costs with the practice and your insurer.
Can parents contact you for their child?
Yes. You can make a brief inquiry about support for your child or teen. Discuss age range, caregiver involvement, consent, the care setting and current availability.
How does school-based counseling work?
The practice brings counseling onto school campuses during the day. Ask about current school arrangements, referrals, family involvement, scheduling and privacy.
What happens before the first session?
After discussing fit and practical questions, the team explains intake, required forms and appointment arrangements. Use the approved intake process to share health information.
WHEN YOU’RE READY
A conversation
is a place to begin.
You don’t need a perfect explanation. A call or short message is enough.
Email is for general inquiries. Please don’t include sensitive health information in an initial message.